Terms of Use

Terms of Use

Last Updated: October 3, 2025

1. Acceptance of Terms

By accessing and using RendrGen ("Service", "Platform", "we", "us", "our"), you ("User", "you", "your") agree to be bound by these Terms of Use ("Terms"). If you do not agree to these Terms, please do not use our Service.

2. Description of Service

RendrGen is a Software-as-a-Service (SaaS) platform that allows users to:

  • - Upload 3D model files
  • - Generate high-quality renders of uploaded 3D models
  • - Download generated render images
  • - Manage rendering projects and assets

3. User Accounts

3.1 Registration

  • - You must provide an accurate email address when creating an account
  • - You are responsible for maintaining the confidentiality of your account credentials
  • - You must notify us immediately of any unauthorized use of your account

3.2 Account Responsibilities

  • - You are solely responsible for all activities under your account
  • - You must be at least 18 years old or have parental consent to use our Service
  • - One person or entity may not maintain more than one account without our written consent

4. Acceptable Use

4.1 Permitted Uses

You may use our Service only for lawful purposes and in accordance with these Terms.

4.2 Prohibited Uses

You agree NOT to:

  • - Upload content that is illegal, harmful, or violates third-party rights
  • - Upload copyrighted 3D models without proper authorization
  • - Use the Service for any commercial purpose without appropriate licensing
  • - Attempt to reverse engineer, hack, or compromise our systems
  • - Upload malicious files, viruses, or harmful code
  • - Violate any applicable laws or regulations
  • - Harass, abuse, or harm other users
  • - Upload content containing nudity, violence, or inappropriate material
  • - Use automated systems to access the Service without permission

5. Content and Intellectual Property

5.1 User Content

  • - You retain ownership of 3D models you upload ("User Content")
  • - You grant us a limited license to process, store, and render your User Content
  • - You represent that you have all necessary rights to upload and use your User Content
  • - We may remove User Content that violates these Terms
  • - We delete all digital assets after a week of upload date. This applies to assets uploaded by demo users.
  • - We do not use your 3D models for any purpose other than providing the Service.

5.2 Generated Renders

  • - You own the rendered images generated from your 3D models
  • - We may use the rendered images for marketing purposes, but not for any other purpose. We may ask for your permission first.
  • - You retain all rights to your generated renders.
  • - You may download and use rendered images.

5.3 Our Intellectual Property

  • - The Service, including software, algorithms, and interface, is our property
  • - You may not copy, modify, or distribute our proprietary technology
  • - Our trademarks and branding remain our exclusive property

6. Payment and Usage

6.1 Payment Options

You may access the Service through one of the following payment methods:

  • - Token Prepayment: Purchase tokens in advance. Each render or service action deducts tokens from your balance. You may purchase additional tokens at any time.
  • - Pay As You Go: Pay based on your actual usage. Charges are calculated according to the number of renders or services used, and billed periodically to your chosen payment method.

6.2 Payment Terms

  • - All fees are non-refundable except as required by law.
  • - You authorize automatic billing to your chosen payment method for pay-as-you-go usage or token purchases.
  • - We may change pricing with 30 days' notice to existing users.

6.3 Usage Limits and Expiry

  • - Usage is limited by your token balance or pay-as-you-go activity.
  • - Tokens may have an expiration date, which will be communicated at the time of purchase. As of the 1st of October 2025, tokens will never expire.
  • - Access to services may be restricted if your token balance is insufficient or if payment is not received for pay-as-you-go usage.

6.4 Cancellation

  • - You may stop using the Service at any time.
  • - Unused tokens may not be refunded except as required by law.
  • - Your generated content will remain accessible. We retain the right to delete your generated content after 30 days of inactivity.

7. File Storage and Data Retention

7.1 Storage Limits

  • - File storage is subject to limits based on your usage or payment plan
  • - We may delete files exceeding storage limits without notice

7.2 Data Backup

  • - You are responsible for maintaining backups of your 3D models
  • - We are not liable for data loss or corruption

7.3 Data Deletion

  • - We may delete inactive accounts and associated data after 180 days of inactivity if said account has no remaining tokens.
  • - You may request data deletion at any time

8. Privacy and Security

8.1 Privacy

  • - Our Privacy Policy governs how we collect and use your information
  • - We implement reasonable security measures to protect your data

8.2 File Security

  • - Uploaded files are processed securely and not shared with third parties
  • - We cannot guarantee absolute security of uploaded content

9. Service Availability

9.1 Uptime

  • - We strive for high availability but do not guarantee uninterrupted service
  • - Scheduled maintenance will be communicated in advance when possible

9.2 Service Modifications

  • - We may modify, suspend, or discontinue features with notice
  • - We reserve the right to impose usage limits to ensure fair access

10. Disclaimers and Limitations

10.1 Warranty Disclaimer

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

10.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE SERVICE.

10.3 Damage Limitations

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM.

11. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:

  • - Your use of the Service
  • - Your violation of these Terms
  • - Your uploaded content
  • - Your violation of third-party rights

12. Termination

12.1 Termination by You

You may terminate your account at any time by following our account closure process.

12.2 Termination by Us

We may terminate or suspend your account for:

  • - Violation of these Terms
  • - Non-payment of fees
  • - Suspected fraudulent activity
  • - Legal or regulatory requirements

12.3 Effect of Termination

Upon termination:

  • - Your access to the Service will cease
  • - You may download your content during a limited grace period
  • - These Terms will survive termination where applicable

13. Governing Law

These Terms are governed by the laws of New Zealand without regard to conflict of law principles. Any disputes will be resolved in the courts of New Zealand.

14. Changes to Terms

We may modify these Terms at any time. Material changes will be communicated via email or platform notification. Continued use after changes constitutes acceptance of new Terms.

15. Contact Information

For questions about these Terms, please contact us at:

16. Severability

If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions will continue in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and RendrGen regarding the Service.

By using RendrGen, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.