Privacy Policy

Effective Date: 01/07/2025 Last Updated: 23/07/2025

Introduction

RendrGen ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our 3D rendering platform and services (the "Service").

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

Personal Information

When you create an account with RendrGen, we collect:

  • - Email address - Used for account creation, authentication, and service communications
  • - Password - Stored in encrypted form for account security and authentication

Content and Files

  • - 3D Assets - Digital files (models, textures, etc.) that you upload to our platform for rendering
  • - Generated Renders - Images and videos created from your uploaded 3D assets
  • - Project Data - Settings, configurations, and metadata associated with your rendering projects

Payment Information

When you subscribe to our paid services, payment processing is handled by Stripe, a third-party payment processor. We do not store or have access to your credit card information, billing addresses, or other payment details. This information is collected and processed directly by Stripe according to their privacy policy. For more information about how Stripe handles your payment data, please review Stripe's Privacy Policy.

Automatically Collected Information

  • - Usage Data - Information about how you interact with our Service, including features used and time spent
  • - Log Data - Technical information automatically recorded when you use our Service

Note: We do not collect IP addresses or track your location.

How We Use Your Information

We use the collected information for the following purposes:

Service Provision

  • - Creating and managing your user account
  • - Processing and generating renders from your uploaded 3D assets
  • - Storing your projects and render history
  • - Providing customer support and technical assistance

Service Improvement

  • - Analyzing usage patterns to improve our platform features
  • - Optimizing rendering performance and quality
  • - Developing new features and capabilities

Communications

  • - Sending important service updates and notifications
  • - Responding to your inquiries and support requests
  • - Providing information about new features (with your consent)

Data Storage and Security

Security Measures

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:

  • - Encryption of passwords and sensitive data
  • - Secure data transmission protocols
  • - Regular security assessments and updates
  • - Access controls and authentication systems

Data Storage

  • - Your account information is stored securely on our servers
  • - Uploaded 3D assets are deleted within a week while generated renders are stored for the duration of your account.
  • - We use industry-standard cloud infrastructure with appropriate security certifications

Data Retention

  • - Account information is retained while your account is active
  • - Project files and renders are automatically deleted after one week but can be manually deleted by you at any time
  • - When you delete your account, all associated data is permanently removed
  • - We may retain certain information as required by law or for legitimate business purposes

Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our platform, conducting our business, or serving our users, provided they agree to keep this information confidential.

Legal Requirements

We may disclose your information when we believe in good faith that disclosure is necessary to:

  • - Comply with applicable laws or regulations
  • - Respond to legal processes or government requests
  • - Protect our rights, property, or safety
  • - Protect the rights, property, or safety of our users or others

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to appropriate confidentiality protections.

Your Rights and Choices

Account Access and Control

  • - You can access, update, or correct your account information at any time through your account settings
  • - You can delete your projects and uploaded files at any time through the platform interface
  • - You can delete your account at any time, which will permanently remove all associated data
  • - Upon account deletion, all your files, renders, and personal information are permanently deleted

Data Portability

  • - You can download your uploaded generated renders at any time
  • - Upon request, we can provide your account data in a machine-readable format

Communication Preferences

  • - You can opt out of non-essential communications through your account settings
  • - Essential service communications (security updates, terms changes) cannot be disabled

International Data Transfers

If you are accessing our Service from outside the country where our servers are located, your information may be transferred across international borders. We ensure appropriate safeguards are in place for such transfers in compliance with applicable privacy laws.

Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to remove such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

Continued use of the Service after changes are posted constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: [email protected] Address: Elm Street, Auckland, New Zealand

For data protection inquiries or to exercise your privacy rights, you can also reach us at: [email protected]